Refund Policy
At AEOPLEX, we are committed to providing high-quality technology solutions and professional services. Please review our refund policy carefully before purchasing any service.
1. One-Time Services
Our services, including AI & Automation Solutions, Web Development, App Development, Cloud Solutions, Cyber Security, and Software Development, are provided as one-time service packages unless otherwise agreed in writing.
2. Refund Eligibility
A refund may be considered only if:
- The project has not yet been started.
- Payment was made due to a duplicate transaction.
- We are unable to deliver the agreed service due to circumstances within our control.
Refund requests are reviewed individually and are not guaranteed.
3. Non-Refundable Services
Refunds will not be provided if:
- Project development has already started.
- Design, development, or consultation work has been completed.
- The client changes their requirements after the project begins.
- The client delays communication or project approval.
- Services have been successfully delivered.
4. Project Cancellation
Clients may request project cancellation before development begins. If work has already started, charges may apply based on the work completed up to the cancellation date.
5. Custom Development Services
Because our services are custom-built for each client, completed development work, design services, software solutions, mobile applications, websites, cloud configurations, AI implementations, and cybersecurity services are generally non-refundable.
6. Refund Processing
If a refund request is approved, the refund will be processed using the original payment method. Processing times may vary depending on your payment provider.
7. Changes to This Policy
AEOPLEX reserves the right to update or modify this Refund Policy at any time. Any changes will become effective once published on our website.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
AEOPLEX
Website: https://aeoplex.us/
Email: support@aeoplex.us
Phone: +1 (888) 366-1043
Address: 14 Main St, Claremont, NH 03743
